Service Request

Google Business Profile Access

In order for us to optimize the GBP (Google Business Profile) please add us as owners by following the steps below. Please note, this is just temporary and we will return ownership to you as soon as we've updated your Business Profile.

Please note: Google changes so often that the images may not be accurate but you can still follow the directions. If you have any questions, please ask us.

Step 1 – Log into your Google account. Go to https://business.google.com/

Step 2 – Navigate to the 3 dot menu and click on it.

Step 3 – Select Business profile settings

Step 4 – Select Managers

Step 5 – Click the Add icon

Step 6 – Add the email address we provide to you to the Email field. Select 'Owner' and click Invite at the bottom of the window.

We will receive an email to notify us of the invite but to ensure it happens seamlessly, please notify us as soon as the invite is sent.

Tips:

  • Invitees will have the option to accept the invitation and immediately become users. When they accept your invitation, you’ll get a notification email. Users in the account can find the names and email addresses of the owners and managers.
  • You can find all active users and people who are invited to become users. To cancel pending invitations, click Remove in the row.
  • If you want to transfer ownership of your profile, you can learn how to transfer ownership of a profile.

Understand new owner & manager limitations


The new owner or manager of a Business Profile must wait for 7 days before they can manage all the features. During this 7-day period, they get an error if they:

  • Delete or undelete a profile.
  • Remove other owners or managers from a profile.
  • Transfer primary ownership to themselves or a third user.
  • If the new owner or manager deletes their account within the first 7 days, they’re removed from the profile. If they change their mind, they must be added again.

Tip: If an existing owner or manager tries to transfer primary ownership of the profile to a new owner or manager still in their first 7 days, they get an error.


Remove owners & managers

  1. Go to your Business Profile.
  2. Click Menu 3-dots > Business Profile settings > Managers.
  3. Click the person you'd like to remove > Remove person.

If you can't click Remove X, it could mean that:

  • You're trying to remove the primary owner from the profile. Transfer primary ownership to someone else, then remove the user from the profile. Learn how to transfer primary ownership.
  • You're signed in as a manager. Only owners can remove other owners and managers.

If you remove a user, they'll get an email notification. They can't edit business information or take any administrative actions. But their past responses to reviews, posts, comments, and other actions will remain.


Change access of owners & managers

  1. Go to your Business Profile.
  2. Click Menu 3-dots > Business Profile settings > Managers.
  3. Click the person you want to change access.
  4. Select the role: Primary owner, Owner, or Manager.
  5. Click Save.

Tip: If you're the primary owner, you can transfer ownership.