Online Reviews

Introducing Enhanced Review Monitoring

As of November 2022, all clients on our Premium plan will enjoy new and improved review monitoring and reputation management. Features include:

• Review monitoring from a huge pool of review sites. All reviews will be pulled into your dashboard in a single feed for a quick overview.
• Negative review alerts via email or text. When a review comes in with 2 stars or fewer, you can receive a notification immediately, so you can handle the situation right away.
• Automatically share reviews on social media. After a simple one-time setup, you just watch the magic happen.
• Website widget that automatically pulls in new, positive reviews. Just let us know if you want this on your site, and we’ll take care of the rest!
• Easy-to-read reports showing review performance over time. Reports can be set up to be emailed to you on a regular basis, or viewed from within the Reviews dashboard at any time.

YOUR REVIEWS DASHBOARD

Dashboard Tour
To monitor your reviews in your dashboard, click ‘Reviews’ in the left hand column. From here, you can find the full Reviews Dashboard by clicking ‘View All Reports’.

The overview section of your Reviews Dashboard shows you much of the same stats that you saw in your Website Dashboard. Click into any of the graphs to view a more detailed report.

Click ‘Reviews’ in the left hand menu to see a feed of all your incoming reviews, and your business responses. If you’ve connected your Reviews account to your social media profiles, you can use the ‘Actions’ button under any review to share it on your social sites. You also have the option to set up auto-sharing so that incoming positive reviews will post directly to social media without you needing to lift a finger! Contact your Digital Marketing Specialist to have auto-sharing activated.

Notice in the top of your reviews feed, there’s a tab where you can easily find reviews that you haven’t replied to yet.

The ‘Reports’ item in the left sidebar offers a variety of graphs and statistics about your incoming reviews. Click on Reports, then hover over the ‘Reviews’ tab in the top to see all the review reporting options.

If you’ve connected your Google account to your Reviews Dashboard, then you can see some website performance stats under the ‘Listings’ report tab.

From inside any report, click the ‘Actions’ button to download, email, or schedule regular emails of this report.

ACTIVATING YOUR REVIEW MONITORING FEATURES

FREQUENTLY ASKED QUESTIONS

How do I log in to my Reviews dashboard?